Upcoming Events

Join us for an upcoming webinar to support your personal and professional growth! All webinar topics are driven directly by and created specifically for members.

 

Do you have an idea for an upcoming webinar? Submit your topic here:  Contact.

July: Innovating at the Front Line of Healthcare

Innovation inspires employees to take ownership in their daily work. However, innovation often feels difficult to identify and slow to implement, yet innovation shouldn't take years of research and extensive budgets to come to life. Join this webinar to learn how to take advantage of front line expertise to identify, implement, and continuously encourage innovative thinking where it matters most - at the front line.

Target Audience:                All leaders, especially department and division levels; Team leaders;

                                              Project, performance improvement, and/or Lean Six Sigmafacilitators

Logistics:

Date:                           Wednesday, July 11

Time:                          1:00 pm - 2:00 pm EST

Member Fee:              FREE

Non-Member Fee:     $25

                                   

August: Bringing Customer Feedback to Life

We often say we are "patient-centered" in healthcare or "customer-centered" in other industries, but how often do we adjust our practices to not only meet, but exceed, customer expectations?

 

Join us as we discuss how to best capture and integrate patient or customer feedback into daily practice to ensure you are constantly exceeding their needs. Bring customer satisfaction surveys to life by learning when to respond to changes in the data, how to lead value-driven changes, and reduce burn-out from excessive market shifts.

Target Audience:                All leaders, especially department and division levels; Team leaders;

                                              Project, performance improvement, and/or Lean Six Sigmafacilitators

Logistics:

Date:                           Thursday, August 9

Time:                          1:00 pm - 2:00 pm EST

Member Fee:              FREE

Non-Member Fee:     $25

                                   

© 2014 by J. Osley & Co.

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